Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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be unused and in the same condition that you received it
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include all original packaging and tags
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include proof of purchase
Returns are accepted for both defective and non-defective products.
Return Process
To start a return, contact us at business@leonardgerdes.com.
Returns must be approved before being sent. Items sent without prior approval will not be accepted.
Return address:
Leonard Gerdes
Dietrich-Bonhoeffer-Str. 12
47877 Willich
Germany
Shipping Costs
Customers are responsible for return shipping costs.
We do not provide return shipping labels.
Damages and Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-returnable Items
We do not accept returns for:
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perishable goods
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custom or personalized products
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personal care goods
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hazardous materials
Additionally, sale items and gift cards are non-refundable.
Exchanges
We accept exchanges.
The fastest way is to return your item and place a new order after the return is approved.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 14 days.
Please note that processing times may vary depending on your bank or payment provider.